Outside Sales Representative Position

JOB SUMMARY:

Working independently and collaboratively with others, the Outside Sales Representative (OSR) plays an integral role in executing PEAK’S mission, vision, and commitment to providing state of the art broadband connectivity and solutions to our residential and enterprise customers along with exceptional service to our internal and external customers. All employees are also expected to maintain a high level of trust, integrity, and ethical standards.

PEAK Internet, the Willamette Valley’s premier fiber Internet provider, is looking for an amazing team member to join our sales team. We offer competitive compensation, a full benefit package, a flexible work schedule, and the opportunity for career advancement.

The OSR is responsible for growing PEAK Internet revenues by acquiring new customers and selling new products to our customers. Through door-to-door canvassing and other outreach methods, the OSR meets with potential customers (both residential and commercial) to educate them on the features and benefits of PEAK Internet’s broadband, voice, video, and advanced products. They will determine the appropriate solution to fit the needs of the customer through a consultative sales approach. Customer contacts for residential homes or businesses are made through assigned territories, appointments, open houses, local events, customer referrals, door to door canvassing, sales leads, and other methods.

Essential Functions of the Position:
The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits.

1. Acquire new residential customers through door-to-door contact, communication, canvassing, and other means is assigned areas.
2. Utilize consultative selling approach with new prospective customers.
3. Present sales presentations and proposals on PEAK Internet’s products and services that meet the customer’s needs.
4. Accurately complete all paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to entering sales orders, tracking performance, and reporting on sales.
5. Achieve monthly sales quotas for high-speed broadband (fiber and wireless) phone, video and advanced products.
6. Stay well informed about competitors’ pricing and sales tactics.
7. Attend and participate in local events and functions – often after-hours and weekends.
8. Communicate in a professional, respectful, and courteous manner with all employees, the Board of Directors, customers, and others with whom we may work. Contribute to a successful work group through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals.
9. Adhere to and help ensure that PEAK Internet’s M.O.T.E.R. philosophy (company culture guide), Mission, and Vision are practiced throughout the organization.
10. Demonstrate expertise in customer service by wowing each potential customer in every interaction. Actively support all efforts to simplify and enhance an exceptional customer experience. Even if they elect not be a customer currently, we want them to leave the conversation with a great feeling about PEAK and the amazing team that works here.

Position Requirements:
Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position.

Minimum Education and Experience —

• High school diploma or GED.
• Minimum 1 year experience in sales or retail environment.
• Valid Oregon Driver’s License, auto insurance, satisfactory driving record and the use of a reliable personal vehicle.

Preferred Education and Experience –

• Bachelor’s Degree in Sales, Marketing or Business.
• Outside sales experience
• Previous experience with broadband services or technical sales.

Knowledge, Skills & Abilities –

• Knowledge of broadband Internet, telecommunications, and video services with an emphasis on data networking fundamentals and the ability to educate consumers on PEAK Internet products and services as needed.
• Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing exceptional customer service. Ability to read, write and understand the English language.
• Strong technical, troubleshooting, problem solving, research, organizational and analytical skills, combined with the ability to prioritize tasks and meet established deadlines. Ability to multitask is also essential while remaining flexible with changing priorities and deadlines.
• Well-reasoned decision making with a high attention to detail regarding organization, planning, workflow, and project prioritization to ensure tasks are completed efficiently and accurately.
• Highly ethical, self-motivated individual with ability to work independently and/or with limited direction, as well as cooperatively in a team environment, while consistently demonstrating collaborative, respectful and productive work habits.

Availability, Physical Demands, and Other Requirements:

Availability and Accessibility
Due to the nature and scope of the essential functions, the importance of personal interactions with coworkers and members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent availability, accessibility, and presence on-site when requested.

Approximately 40 hours / week may be required to efficiently perform the job duties of this position, including presence at designated internal and external meetings. This position may also require availability and accessibility to respond to and address emergencies and critical situations outside of normal business operating hours in the evenings and/or during weekends.

Physical Demands
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Receive, understand, evaluate, and appropriately respond to communications from employees, the Board of Directors, and members of the public using available technology, in person and in a public setting when necessary.
• Maintain a professional and respectful communication style to ensure reactions and responses to both emergency and non-emergency situations serve as an example to others of appropriate workplace communications.
• Provide intellectually sound and well-reasoned answers, recommendations, and solutions to identified business problems, issues and/or questions. Efficiently and quickly analyze, process, manipulate, and accurately record extensive amounts of data (some of which is technical in nature) and other information that serves as the basis for this position.
• Use a personal computer or other technology devices frequently and consistently for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data and other business-related information.
• Occasionally lift, transport and/or move up to approximately 50 lbs. in the performance of regular duties and occasionally up to 75 lbs. Required to stand for extended periods of time, sit while driving and/or attending meetings, and walk on uneven ground in all types of terrain. Work requires regular entering/exiting of vehicles. Occasional bending, stooping, kneeling, climbing, and descending a stepladder may also be required.
• Drive on behalf of PEAK and/or report for work in all types of weather.

Environmental Conditions:
The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. This position works primairly in the field and is exposed to all types of weather conditions including temperature extremes and rainy environments. Outdoor setting involves all types of property and site conditions, including open spaces, timberlands, urban developments, flat and hilly terrain, building construction sites, and road rights of way. Subject to outside weather/driving conditions.

Disclosures:
This job description is not an employment agreement or contract. It is intended as a general guide of the job duties and tasks the person in this position may be asked to perform as part of our PEAK team. It is by no means an exhaustive list of all the job duties or responsibilities that may be assigned to this position. Position descriptions may occasionally be updated, as necessary, to reflect evolving business needs, and such changes may not be reflected immediately in written form.

Refusal or unwillingness to perform duties and tasks assigned in a positive, professional, and productive manner, even if seeming to fall outside of this description, may be considered insubordination and a violation of PEAK policies and expectations.

Resume Submission:
Please send your resume to jobs@peakinternet.com with “Outside Sales Representative” in the subject line.

PEAK is an equal opportunity employer.